BlueWave Warehouse Management System is the best in it’s class. Featuring user friendly interface, incredibly effective and affordable for your warehouse operation, inventory and order fulfilment across B2B and B2c commerce environment.

+603 7625 6001

E1008, Phileo Damansara 1, PJ

Mon - Fri: 8:00 - 18:00

Production Support

Ensuring the highest availability, reliability and security for your mission critical warehouse operation.

A comprehensive support solution designed for businesses that run mission critical WMS that cannot tolerate downtime without a significant impact.
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Mission-Critical Production Environment

Mission-critical support. 24 hours per day, 7 days per week.

24-hour support for production environments through dedicated system engineers allocated for account specific clienteles.

Service Coverage

365 days Support for Critical Production Environment

  • 24x7 support for Severity 3 issues
  • Fast response times for critical issues
  • Unlimited number of support requests
  • Remote Support
24/7 Support

Production Support program offers an integrated set of proactive and reactive services and utilizes a proven framework, integrated processes to help you improve availability and performance across your warehouse IT infrastructure and services.

Service Exclusion

The Production Support excludes:

• Troubleshooting for interconnectivity or compatibility problems

• Services required due to failure of the Customer to incorporate any system fix, repair, patch, or modification provided to the Customer by BlueWave

do you need a direct connection to technical specialists for your critical incidents?

Let's connect and discuss about your mission critical support needs.
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