BlueWave Warehouse Management System is the best in it’s class. Featuring user friendly interface, incredibly effective and affordable for your warehouse operation, inventory and order fulfilment across B2B and B2c commerce environment.

+603 7625 6001

E1008, Phileo Damansara 1, PJ

Mon - Fri: 8:00 - 18:00

Basic Support

Let BlueWave help you keep your WMS running at peak performance.

Focussing on expanding beyong incident handling and new update to incorporate custom support.
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Non-Critical Deployments

Non-critical support. 12 hours per day, 5 days per week.

Service Coverage

Weekday Support for Non-Critical Deployments

  • 12x5 support for Severity 1 issues
  • Fast response times for critical issues
  • Unlimited number of support requests
  • Remote Support
Standard Working Hours Support

BlueWave Basic Support is designed for non-critical warehouse organizations that require support during normal business hours. Our support team has been strategically assigned to provide you with fast and efficient access to the support. We are committed to delivering enterprise-class support with a single objective in mind: your success.

Service Exclusion

The Basic Support excludes:

The Production Support excludes:

• Troubleshooting for interconnectivity or compatibility problems

• Services required due to failure of the Customer to incorporate any system fix, repair, patch, or modification provided to the Customer by BlueWave


your operational efficiency is our success

Let's connect and discuss about your current support needs.