Non-Critical Deployments
Non-critical support. 12 hours per day, 5 days per week.
Service Coverage
Weekday Support for Non-Critical Deployments
- 12x5 support for Severity 1 issues
- Fast response times for critical issues
- Unlimited number of support requests
- Remote Support
Standard Working Hours Support
BlueWave Basic Support is designed for non-critical warehouse organizations that require support during normal business hours. Our support team has been strategically assigned to provide you with fast and efficient access to the support. We are committed to delivering enterprise-class support with a single objective in mind: your success.
Service Exclusion
The Basic Support excludes:
The Production Support excludes:
• Troubleshooting for interconnectivity or compatibility problems
• Services required due to failure of the Customer to incorporate any system fix, repair, patch, or modification provided to the Customer by BlueWave